At 29pkr, we understand that your personal data is valuable and deserves the highest level of protection. This Privacy Policy explains exactly what information we collect when you use the 29pkr platform, how we use it, who we share it with, and what rights you hold as a 29pkr player. We are committed to handling your data transparently and responsibly, in line with our international gaming licence obligations.
Six core privacy principles that govern how 29pkr handles every piece of data you share with us — from registration through to account closure.
Every data exchange between your device and the 29pkr platform is encrypted using industry-standard 256-bit SSL/TLS technology. Your personal details, payment information, and 29pkr Login credentials are never transmitted in plain text over any network.
29pkr collects only the data genuinely necessary to operate your account, process PKR payments via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, and comply with our licensing obligations. We do not harvest or sell data for advertising purposes.
29pkr does not sell, rent, or trade your personal information to third-party marketers or data brokers. The only external parties who may access your data are those strictly required to operate our platform — such as licensed payment processors and our gaming software providers.
All 29pkr player data is stored on secured, access-controlled servers. Internal access is restricted on a strict need-to-know basis. Our data infrastructure is regularly audited to ensure it meets the security standards required by our international gaming licence.
You have the right to access, correct, or request deletion of your personal data held by 29pkr at any time. You may also object to certain types of data processing or request a portable copy of your data by contacting our support team at any time.
Receiving 29pkr promotional emails, SMS offers, or notifications is entirely your choice. You may opt out of marketing communications at any time through your account settings or by contacting our 24/7 customer support team, without affecting your access to the platform.
About This Policy: This Privacy Policy applies to all personal data collected by 29pkr through the 29pkr.net website and any associated mobile applications or services. By registering a 29pkr account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the terms described here, please discontinue use of the 29pkr platform.
1.1 Data Controller. 29pkr operates the online gaming and sports betting platform accessible at 29pkr.net. For the purposes of this Privacy Policy, 29pkr acts as the data controller in respect of all personal information collected from players registered on the platform.
1.2 Scope. This Privacy Policy covers data collected through all 29pkr touchpoints including the website, mobile applications, customer support channels, live chat functions, and any promotional or competition entry forms operated by or on behalf of 29pkr.
1.3 Licence. 29pkr holds an international gaming licence and processes player data in accordance with the data protection obligations imposed by that licence. Our licensing obligations require us to maintain strict data security standards and to conduct KYC (Know Your Customer) verification for all registered players.
2.1 Registration Data. When you create a 29pkr account, we collect the following personal information: full legal name, date of birth, CNIC number (for KYC verification), residential address in Pakistan, mobile number (used for JazzCash or EasyPaisa verification where applicable), and email address.
2.2 Financial Data. To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT, we collect transaction records, payment method identifiers, and deposit and withdrawal history. We do not store full banking credentials on our servers — payment processing is handled by our licensed payment partners.
2.3 Gaming Activity Data. We collect records of your gaming sessions on 29pkr, including games played, stakes placed, wins and losses, time spent on the platform, and sports betting history. This data is used for account management, responsible gaming monitoring, and regulatory compliance.
2.4 Technical Data. When you access 29pkr, we automatically collect the following technical information:
2.5 Communications Data. If you contact 29pkr customer support via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the outcome of any issues raised.
KYC Documents: As part of our identity verification process, 29pkr may collect copies of your CNIC (Computerised National Identity Card), proof of address, and payment method verification documents. These documents are handled with the highest level of confidentiality and are only accessed by authorised personnel for the purpose of completing KYC verification.
29pkr uses collected personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation & management | Registration data, email, mobile number |
| KYC identity verification | CNIC, date of birth, address, identity documents |
| Payment processing (PKR) | Financial data, payment method identifiers |
| Fraud prevention & security | IP address, device data, gaming activity, financial records |
| Responsible gaming monitoring | Gaming activity, session data, deposit history |
| Customer support | Communications data, account data |
| Marketing communications | Email, mobile number (only with your consent) |
| Platform improvement & analytics | Technical data, navigation patterns, aggregated usage data |
| Legal & regulatory compliance | All categories as required by our gaming licence obligations |
4.1 Contractual Necessity. The majority of data processing at 29pkr is necessary for the performance of the contract between 29pkr and each registered player — that is, to provide the gaming and betting services you have signed up for, process your PKR deposits and withdrawals, and manage your account.
4.2 Legal Obligation. Certain data processing activities — particularly KYC identity verification, anti-money-laundering checks, and the maintenance of gaming activity records — are required by the obligations of 29pkr's international gaming licence and applicable financial crime prevention frameworks.
4.3 Legitimate Interests. 29pkr processes some data categories — including technical data and fraud-detection patterns — on the basis of legitimate business interests, specifically the prevention of fraud, abuse, and platform security threats that could harm the platform and its genuine players.
4.4 Consent. Where 29pkr relies on your consent as the legal basis for data processing — particularly for marketing communications — you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.
5.1 We Do Not Sell Your Data. 29pkr does not sell, rent, or otherwise commercialise your personal data to any third party for marketing or advertising purposes.
5.2 Permitted Disclosures. 29pkr may share your data with the following categories of third parties, strictly limited to what is necessary for the stated purpose:
5.3 Business Transfers. In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity. Players will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
Match Fixing & Fraud Cooperation: In cases where 29pkr identifies or is made aware of suspected match-fixing activity, criminal fraud, money laundering, or other serious offences involving player accounts, 29pkr will share relevant data with the appropriate sporting authorities, regulatory bodies, and law enforcement agencies without prior notice to the player concerned.
6.1 What Are Cookies. Cookies are small text files placed on your device when you visit 29pkr. They allow the platform to remember your preferences, maintain your session when logged in, and collect usage analytics to improve the overall 29pkr experience.
6.2 Types of Cookies Used. 29pkr uses the following categories of cookies:
6.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will prevent certain 29pkr platform features from functioning correctly, including the ability to stay logged in during a gaming session.
7.1 Account Data. 29pkr retains your personal data for as long as your account remains active and for a period of five years following account closure. This retention period is required by our international gaming licence to support regulatory audits, dispute resolution, and anti-money-laundering compliance.
7.2 Transaction Records. Financial transaction records, including all PKR deposits and withdrawals made via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, are retained for a minimum of five years in accordance with financial record-keeping obligations applicable to licensed gaming operators.
7.3 KYC Documents. Identity verification documents including CNIC copies and proof of address are retained for the duration of your account and for five years post-closure, after which they are securely destroyed unless a legal hold requires further retention.
7.4 Marketing Data. If you opt out of marketing communications, your contact details will be removed from active marketing lists within 30 days. A suppression record will be retained indefinitely to ensure you are not re-added to marketing lists in future.
7.5 Technical & Analytics Data. Aggregated analytics data is retained for up to 24 months. Individual session logs and IP address records are retained for up to 12 months for fraud prevention purposes, after which they are anonymised or deleted.
As a 29pkr player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the 29pkr customer support team. We will respond to all data rights requests within 30 days:
How to Exercise Your Rights: Contact the 29pkr customer support team via live chat (available after 29pkr Login) or by emailing [email protected]. Please include your registered email address and a description of the right you wish to exercise. We may ask for additional verification to confirm your identity before processing the request.
9.1 Age Restriction. The 29pkr platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not register for a 29pkr account or attempt to use any part of the platform.
9.2 Underage Account Discovery. If 29pkr becomes aware or has reasonable grounds to believe that a registered account belongs to a player under the age of 21, that account will be immediately suspended. All data associated with the account will be handled in accordance with our responsible gaming and licensing obligations, and the matter may be referred to appropriate authorities.
9.3 Parental Controls. If you are the parent or guardian of a minor who has accessed or attempted to access the 29pkr platform, please contact our customer support team immediately at [email protected]. We will take prompt action to close any underage account and cooperate with you to address the situation responsibly.
21+ Strictly Enforced: 29pkr enforces the 21+ age requirement through KYC verification and ongoing monitoring. We are committed to keeping underage individuals off our platform and support all responsible gaming initiatives aimed at protecting minors from exposure to gambling.
10.1 Cross-Border Processing. As 29pkr operates under an international gaming licence and uses global technology infrastructure, your personal data may be processed in countries outside Pakistan. Where such transfers occur, 29pkr ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or exceeding the protections described in this Privacy Policy.
10.2 Safeguards. International data transfers by 29pkr are governed by contractual data protection clauses agreed with all third-party processors. We do not transfer data to jurisdictions that lack adequate data protection frameworks without implementing compensating controls approved by our licensing authority.
10.3 Payment Data. Transaction data processed through Pakistani payment networks including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank is primarily processed within Pakistan and is subject to the data protection and banking secrecy obligations applicable to those institutions under Pakistani financial regulation.
11.1 Technical Safeguards. 29pkr implements a range of technical security measures to protect your personal data against unauthorised access, loss, or destruction, including:
11.2 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 29pkr will notify affected players and the relevant regulatory authority in accordance with our legal obligations and within the timeframes required by our gaming licence.
11.3 Your Role in Security. While 29pkr takes all reasonable technical measures to protect your data, you also play an important role in account security. Please ensure your 29pkr Login password is unique, strong, and not shared with any third party. Enable two-factor authentication where available and contact support immediately if you suspect your account has been compromised.
12.1 Right to Update. 29pkr reserves the right to update this Privacy Policy at any time. Changes may be made to reflect updates to our platform functionality, new regulatory requirements imposed by our international gaming licence, or changes in industry best practice for data protection.
12.2 Notification. Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players via their registered email address and through a prominent notice on the 29pkr platform prior to the changes taking effect.
12.3 Continued Use. Your continued use of the 29pkr platform following the effective date of any Privacy Policy update constitutes your acknowledgement of the updated policy. If you do not agree to the updated Privacy Policy, you should discontinue use of the platform and may request account closure by contacting our customer support team.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern regarding your 29pkr account, please reach out to our dedicated support team:
29pkr Data & Privacy Support
Available 24 hours a day, 7 days a week
Email: [email protected]
Live Chat: Available after 29pkr Login on the platform
For responsible gaming support, deposit limit settings, and self-exclusion tools, please visit the Responsible Gaming page. For a full overview of your rights and obligations as a 29pkr player, please review our Terms & Conditions.
Now that you know how 29pkr protects your personal information, create your free account and enjoy over 1,200 casino games, live PSL cricket betting, and instant PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. Secure, licensed, and built for Pakistan.